PRIVACY POLICY
This site is operated by WPM Sdn Bhd (as registered with eGHL). This Privacy Policy outlines how your personal information is collected, utilized, and safeguarded when you engage with our web season renewal provided by Wei Long Electronics Engineering (M) Sdn Bhd

DATA COLLECT
WPM Sdn Bhd collects your Personal Data in various ways, in printed or electronic forms through digital and mobile platforms, such as:
1. When you register or update season account online profile or when you complete or update your information on the portal.
2. When you submit forms and/or documents to Web Season Portal relating to any of our products.
3. When you enter into any transactions with Web Season Portal.
4. When you make payment related to any transactions with Web Season Portal.
5. When you interact with Wilson Parking staff.

PURPOSES
The personal data and information you provided will be collected, used and otherwise processed by us for, amongst others, the following purposes :
1. To create and manage your account and verify your identity.
2. To process your season renewal applications and manage season agreements.
3. To communicate important information regarding season, renewals, and updates.
4. To facilitate online payments and manage your payment histories and invoices.
5. To provide customer support, respond to your inquiries or complaints.

REFUND POLICY
At Web Season Portal, we aim to provide a seamless renewal process for our tenants. This refund policy outlines the conditions under which refunds may be issued for payments made during the season renewal process.

1. Season Renewal Cancellation:
1.1 Tenants who cancel their season renewal after making the payment are not eligible for a any refund. However, in the case of an overcharge or other billing errors, WPM will proceed with the refund process subject on approval.

2. Non-Refundable Charges. The following charges are non-refundable:
2.1 Renewal application fees
2.2 Administrative fees associated with season renewal

3. Refund Process
3.1 Request Submission:
3.2 Tenants must submit a refund request by contacting our customer service team at park@wilsonparking.com.my
3.3 Review and Approval:
3.4 Refund requests and timeframe will be reviewed within 14 working days. Tenants will be notified of the approval or denial of their request via email.

CONTACT US
For further details regarding our privacy practices, inquiries, or complaints, please reach out to us via email at park@wilsonparking.com.my or can find us at address: Wilson Parking, Sutera Avenue, Block B, Basement Lot 1, Coastal Highway, 88100, Kota Kinabalu, Sabah

TERM & CONDITIONS
By initiating a season renewal through our portal, you agree to comply with our renewal policies and payment terms. This includes timely submission of renewal applications, payment of applicable fees, and adherence to the terms specified in your renewed season agreement. Any cancellation requests must be made within the designated timeframe, and refunds, if eligible, will be processed in accordance with our refund policy. Completing the renewal process indicates your acceptance of these terms, which govern season renewals on the portal.